Welfare and ethics before profit

• All professionals within CBT Referrals are fully covered by their own appropriate professional indemnity and public liability insurance in order to be in a position to meet any liabilities should they occur. They are not employees of CBT Referrals but specialists in their own right.
• Safety and consideration are given to clients, their dogs and the public. Any behaviour work does not knowingly cause avoidable psychological distress or physical harm of any kind. Where there is potentially any risk, this is explained and discussed with the client to enable them to make an informed decision regarding any proposed rehabilitation plan.
• Behaviour treatment is firmly rooted in the practical application of scientifically based evidence resulting from proven practical experience. Where any behavioural intervention is experimental, both client and referring Veterinary Surgeon is informed
• Clients and referring Veterinary Surgeon(s) are also kept as fully informed as possible regarding behavioural diagnosis and treatment recommendations and the reasoning behind them. Clients are not led to form unrealistic expectations of the outcome of any behavioural work.
• Clients are guarded against any possible exploitation and a professional relationship is maintained throughout the behavioural process. The client relationship is not exploited for improper personal, professional or financial gain and personal values are not inappropriately imposed on a client.
• All information acquired from the client is confidential, within the limits of the law and is not improperly used. Date protection is upheld. Where details of cases are made public or used to train students the anonymity of the client is preserved. Photography, video or tape recordings of the clients, patients or their property are made only with the consent of the client and after such permission remains the property of CBT Referrals.
• Personal and professional conduct does not undermine public confidence in the canine behaviour industry.
• Assistants and any other persons involved conform to this code of practice in their dealings with the client, referring Veterinary Surgeon and members of the public.
• Viewpoints and professional conduct of other qualified canine behaviourists are respected and will not publicly be denigrated, however, advice will be suggested where professional conduct of any other canine behaviourist or similar professional is of concern. Should any other professional be involved with the client and carry out any violation of the welfare of the client, or the client's pet, steps may then be taken to resolve the matter.

Should you have a need to complain.

We hope we provide you with the most professional and caring service that we are able, but as a client, should you feel the need to make a complaint we hope you would call us so we can meet and discuss your concerns face to face informally. If we are not able to resolve your complaint immediately and you wish to make your complaint more formal then please refer to our Complaint Policy and Procedures. You can download our Complaint Form here.